Customers ask. Aron answers — across chat, WhatsApp, email and voice. Grounded in the customer's actual policies, aware of what an AI is allowed to say in a regulated market, escalating to a human when it should.
Not a generic chatbot. An insurance-aware assistant with structured grounding.
On chat, WhatsApp, email or a phone call routed to the AI voice channel. The assistant authenticates the customer and pulls their policies, claims and disclosures.
The assistant answers based on what's actually in the customer's record — not a general training corpus. If the question crosses an advice boundary, it routes to the human agent with full context preserved.
Every conversation is captured: transcript, sources cited, escalations and outcomes. The full record is replayable for compliance and quality review.
Specific use cases — not a generic 'how can I help you today' bot.
'Am I covered if I rent my car out?' 'What's my deductible on water damage?' — answered from the customer's actual policy in seconds.
Inbound calls handled by a natural-voice AI that authenticates, answers, takes claims notifications — and hands off to a producer when needed.
Personalised renewal outreach over WhatsApp and chat — the AI explains coverage changes, premium movements, and closes the loop on confirmation.
Conversational claim intake guided by the line's specific FNOL form. The customer talks; the AI fills the structured fields.
Supports every language Claude and OpenAI do natively. Customer is served in their language; the agent reads the case in theirs.
The assistant knows where regulated advice begins and refuses to cross it. Hand-off to a licensed producer is built in, not bolted on.
Generic chatbots hallucinate. Aron's assistant answers from the customer's actual record — coverages, exclusions, claim history.
Advice that requires a licensed producer never gets given by the AI. The escalation paths are codified, not improvised.
Every conversation can be picked up by an agent at any time, with full context preserved. The customer never restarts.
Drop it into your WhatsApp business number, your website chat, your inbound voice line. No customer migration needed.
Generic chatbots answer from the open internet. Aron's assistant is grounded in the customer's policies, the carrier's contract wordings, and the agency's playbooks — and refuses to cross regulated-advice boundaries.
Web chat, WhatsApp Business, email and AI voice (inbound calls). Outbound voice campaigns can be set up where regulation allows.
First-notice-of-loss intake, yes. Claim adjudication, no — that remains with the human team and the carrier. The AI structures the inbound information so the team starts with a complete file.
Retrieval-augmented generation against the customer's actual records, plus explicit refusal rules on out-of-scope questions. Every answer is logged with the sources cited.
Yes — every major language supported natively by the underlying models (Claude, OpenAI). Italian, English, French, Spanish, German and others ship today.
It removes the boring 80% — the same five questions asked every day. Your team focuses on the 20% that actually needs a human. Most agencies grow their team in this model, just in higher-value roles.
Bring a sample policy. We'll show you the assistant answering real questions on it, live, in the demo.